Autotask Corporation announced that Computer Troubleshooters (CT) Global has signed an agreement and paid a license fee to enable its more than 475 franchises around the world to standardize on the Autotask IT Services Management Software. The agreement takes effect immediately, with the roll-out underway today at Computer Troubleshooter's annual U.S. Franchise Meeting in Phoenix, Ariz.

According to CEO Chip Reaves, Computer Troubleshooters had invested in an internally designed IT services application for some time, but with the growth of the franchise, and evolution of commercially-available applications, the franchise began to seriously explore alternatives.

"After considering many options," said Reaves, "we determined that Autotask was the best fit for our organization. Autotask is clearly the leading hosted software-as-a-service solution for IT Services Management, and the company behind the software is committed to ongoing improvements and advances in the technology."

As part of the agreement, Autotask has teamed up with CT to create a "Special Edition" of its Autotask Go! product that will include a standardized configuration for all franchisees, along with some proprietary workflows and data critical to CT operations. In addition, CT franchisees who want more features or add-ons have the option to upgrade to Autotask Pro at any time.

Beyond using the Autotask software to manage their own resources, franchisees will be able leverage the Autotask Outsource Management tools to share work and resources with fellow franchise locations. In addition, CT franchisees will have access to a private special interest groups within the online Autotask CommunITy, built into the software.